Overview
- Apple circulated an internal memo to Apple Stores and Apple Authorized Service Providers that directs technicians to inspect iPhone Duo units showing inner-display damage and to repair or replace them under normal service rules.
- The company has publicly said the problem affects a small number of units and told customers with display issues to contact AppleCare for support or a replacement.
- Early buyers posted photos online of inner-screen cracks and bright lines concentrated along the handset's central hinge soon after the Duo began reaching customers.
- iFixit’s teardown and CT analysis suggest a central hinge support bar might press on the inner panel when folded, but Apple has not confirmed a root cause.
- Limited initial inventory and scarce spare parts, combined with the Duo's complex hinge and costly out-of-warranty screen repair estimates, could slow replacements and create short-term service and reputational pressure for Apple.