Overview
- Apple attributes the problem to a rare technical failure that stopped some older phones from connecting to 000 via an alternate network when the primary carrier was unavailable.
- For iPhone 12 specifically, Apple says iOS 26.2 "provides support for this scenario" and advises users to update.
- iPhone XS, iPhone XR, iPhone 11, and all models from iPhone 13 onward are not affected, according to Apple.
- Australian mobile operators are implementing mitigations, though Apple cautions there remains a small chance of recurrence.
- Users can update via Settings > General > Software Update, and Apple says operators will notify customers if earlier iPhone models are later found to be impacted; separate reports have noted similar incidents on some Samsung devices.