Overview
- Apple told MacRumors that only a small number of iPhone Duo devices show inner‑screen faults and that affected customers should contact AppleCare for a replacement.
- Apple said in‑store exchanges are available but warned that retail stock is limited so some users may face waits to get a replacement device.
- A teardown by iFixit flagged a hinge area component, a mid‑support rod that should retract, as a plausible mechanism that could press on and crack the inner screen.
- Multiple owners report tactile stiction and occasional clicking from the hinge before cracks appear, and reported cracks cluster along the lower inner screen next to the hinge.
- Some widely shared images of damage are AI‑generated and verification is limited, so the true scope of the problem is unclear and Apple has not announced a broader repair program.