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Apple Pilots In-Store iPad Repairs at 30 Flagship U.S. Stores

Starting in September, the pilot will let Genius Bar staff provide precise quotes for modular iPad fixes without resorting to full replacements.

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Apple Store trial will bring some iPad repairs in-store
Apple may bring iPad repairs back to select stores by year’s end

Overview

  • The trial will include about 30 Apple Stores, primarily in the United States, with 18 flagship locations confirmed so far.
  • Participating Genius Bar technicians will handle simpler modular repairs and offer customers exact upfront pricing.
  • More complex iPad issues will remain at external repair centers, including a Pegatron workshop in the Czech Republic.
  • The in-store initiative builds on Apple’s May rollout of Self Service Repair support for iPad models.
  • The new approach aims to cut customer sticker shock by aligning iPad quotes with existing iPhone and Mac repair workflows.