Overview
- Users have reported inner-screen cracks that appear soon after purchase and cluster along the lower half of the inner display near the hinge.
- Many owners say they felt hinge stiction or heard occasional clicking before visible damage appeared.
- Apple told MacRumors that only a small number of iPhone Duo devices are affected and advised customers to contact AppleCare for replacements.
- A teardown by iFixit points to hinge complexity and a mid-support rod that should retract but may not, a plausible mechanical way the screen could be stressed and crack.
- Some circulated photos of damage are AI-generated, which clouds estimates of how common the problem is, and limited in-store stock means some replacement requests may be delayed.