Overview

• Apple has identified a rear camera issue in a small percentage of iPhone 14 Plus units where the camera preview does not display.
• The affected devices were manufactured between April 10, 2023, and April 28, 2024, and can be verified using a serial number checker on Apple's website.
• Eligible iPhone 14 Plus units can receive free repairs at Apple Stores, authorized service providers, or through mail-in service.
• Customers who previously paid for repairs related to this issue can request a refund from Apple, provided they have the original repair invoice.
• The repair program covers affected devices for three years from the date of purchase, although it does not extend the standard warranty.