Overview
- The iPhone Duo began shipping on Friday, October 23, and within hours and days multiple early buyers reported cracks and bright pixel lines on the internal 7.6‑inch display near the central crease.
- Apple issued a public statement saying a "small number of units" are affected and telling customers to contact AppleCare for a replacement, while some stores report limited replacement inventory and delivery delays.
- A teardown by iFixit identified a hinge area where a support bar or curved rails could press on the flexible panel, and Apple engineers are collecting affected devices for further failure analysis.
- Apple lists the out‑of‑warranty internal display replacement at US$999, a cost that could leave customers reliant on scarce replacements or waiting weeks for service.
- Public perception is muddled because some viral images were found to be manipulated and independent durability tests give mixed results, with Apple not publishing an official fold‑count to benchmark long‑term durability.