Overview
- Users report that Genmoji, Image Playground and Writing Tools are unavailable because Apple Intelligence models will not download or activate.
- The issue affects select buyers globally across multiple variants, including iPhone Air, iPhone 17, iPhone 17 Pro and iPhone 17 Pro Max.
- Apple Support has acknowledged the problem and is actively investigating the cause while preparing a short-term software remedy.
- iOS 26.0.1 is expected within days as iOS 26.1 remains in beta, and one of these releases is anticipated to deliver a permanent fix.
- Troubleshooting steps such as switching to Wi‑Fi, toggling Airplane Mode or changing language and region settings have helped some users but not others.