Overview

• Developers uncovered code in the iOS 26 beta that references a generative AI “Support Assistant” within the Apple Support app.
• The code specifies that the assistant will use partner-supplied generative models to answer questions about Apple products and services.
• Users will interact with the assistant through a chat interface as an initial troubleshooting step before accessing live-agent support.
• References to file uploads suggest the tool could process images, PDFs or other documents to enable more precise diagnostics.
• Apple’s code cautions that generative responses may be incorrect or misleading and no public launch timeline has been disclosed.