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Apple Code Unveils Generative AI Assistant in Support App

Beta code reveals the tool will draw on partner models to handle troubleshooting queries through chat, accept user uploads, offer human escalation

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The Apple Support app will continue to offer live agent support over text messages and calls

Overview

  • Developers uncovered code in the iOS 26 beta that references a generative AI “Support Assistant” within the Apple Support app.
  • The code specifies that the assistant will use partner-supplied generative models to answer questions about Apple products and services.
  • Users will interact with the assistant through a chat interface as an initial troubleshooting step before accessing live-agent support.
  • References to file uploads suggest the tool could process images, PDFs or other documents to enable more precise diagnostics.
  • Apple’s code cautions that generative responses may be incorrect or misleading and no public launch timeline has been disclosed.