Overview

• Recent code analysis by MacRumors contributor Aaron Perris shows Apple is building a generative AI-driven Support Assistant inside the Apple Support app.
• Users will be able to chat with the assistant by typing their issue and receive AI-based solutions before being routed to a live Apple advisor.
• References in the code suggest the assistant may accept images, PDFs and other documents to provide context for support requests.
• Apple’s privacy-focused design will include disclaimers warning that AI outputs can be incorrect or misleading and always offer escalation to human support.
• Support Assistant remains under development with no confirmed release date and is expected to launch in iOS 26 after the iPhone 17 rollout.