Apple Addresses Glitch in iPhone Trade-In Notifications

Apple has confirmed that recent emails mistakenly informing customers of canceled iPhone trade-ins were due to a system glitch.

Apple has sent follow-up emails to iPhone Upgrade Program members, instructing them to ignore previous notifications that erroneously canceled their iPhone trade-ins.
The issue affected numerous users who had already traded in their devices, some as early as September 2023.
Reports of the erroneous cancellations surfaced across various platforms including Reddit, X, and MacRumors, causing confusion among customers.
Apple has not provided a detailed explanation for the glitch but has reassured customers that the trade-in process can continue as planned.
The company is expected to release new iPhone models later this year, which may influence customers' decisions to trade in their current devices.