Overview
- Apple activated the extended return window on Friday, November 6, allowing eligible Apple Store purchases received between November 6 and December 25 to be returned through January 8, 2027.
- Customers who received iPhone Duo units on launch day, October 23, remain subject to Apple’s standard 14‑day U.S. return window that ends November 6 and Canada’s 15‑day window that ends November 7 unless their device was delivered later.
- The holiday extension does not make ineligible items returnable; explicit exclusions include Apple Gift Cards, opened software, developer products, and some carrier‑ or consumer‑financed devices.
- Apple requires returned devices to include original packaging and accessories and asks customers to disable Find My before initiating a return through Order Status or at an Apple Store, and it warns that returning a cellular device does not automatically cancel wireless service obligations.
- Country rules vary: some markets such as Mexico, Italy, Spain and Japan extend the qualifying period to January 6 with returns due January 20, and UK/EU online buyers keep statutory rights that require notification within 14 days of receipt followed by 14 days to send items back.