Overview
- Apple turned on its annual holiday return policy on Friday, Nov. 6, making Apple Store purchases received between Nov. 6 and Dec. 25 eligible for returns through Jan. 8, 2027 in many countries.
- The extension applies only to purchases made directly from Apple and uses the delivery or receipt date to determine eligibility, not the order date.
- Certain items remain ineligible for the holiday window, including some carrier‑financed iPhones and iPads, opened software, electronic downloads, Apple Gift Cards, and developer products.
- Customers who received an iPhone Duo on launch day, Oct. 23, must act under the standard 14‑day return policy with that window expiring on Nov. 6 in most markets and on Nov. 7 in Canada.
- Apple has issued internal guidance to technicians after owner reports of inner‑display cracking along the iPhone Duo hinge, and stores are handling reports through normal repair or replacement procedures rather than a public recall.