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AOL to Terminate Dial-Up Service, Retire Legacy Software on September 30, 2025

Many remaining subscribers in broadband-poor regions must secure new connections before the dial-up cutoff.

A collection of CDs advertising AOL's dial-up internet services
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The AOL home page is displayed on a user's computer in Palo Alto, Calif., Thursday, May 28, 2009. Time Warner Inc. is dumping AOL after spending nearly a decade trying to build a new-age media empire only to wind up in a weaker position than when the marriage began. (AP Photo/Paul Sakuma)

Overview

  • AOL and Yahoo have confirmed that dial-up internet, along with AOL Dialer and AOL Shield browser, will be discontinued on September 30, 2025.
  • The move removes the dial-up component from legacy AOL Advantage, CompuServe and Netscape Connect plans as part of a routine product evaluation.
  • A small group of remaining subscribers, many in rural or broadband-underserved areas, must find alternative internet services within weeks.
  • The U.S. Census Bureau estimated roughly 163,000 U.S. homes relied on dial-up connections in 2023, though active AOL dial-up customers are likely far fewer.
  • AOL has provided customer support contacts and transition assistance to help users migrate off the legacy service.