Overview

• Automated emails in ANZ’s retail division were sent early to some managers, listing exit dates and laptop return instructions before formal conversations.
• Acting retail head Bruce Rush issued an unconditional apology to affected staff and brought forward redundancy outcome meetings.
• ANZ offered psychological counselling and held calls with impacted employees after halting the email distribution once the error was detected.
• CEO Nuno Matos called the episode “indefensible and deeply disappointing” and said the cause is being examined urgently to prevent a repeat, with an emphasis on strengthening non‑financial risk controls.
• The Finance Sector Union condemned the handling of the cuts, media reports varied from more than 100 to around 300 recipients, and ANZ has not confirmed a number as its broader strategic review proceeds toward an October update.