Overview

• An automated message in the retail division went out ahead of schedule, telling some Group 2 and Group 3 managers their finishing dates.
• The emails included instructions to hand back bank laptops before managers had conveyed outcomes in person.
• ANZ issued an unconditional apology, offered psychological counselling, and brought forward redundancy meetings to conclude by Thursday.
• The bank did not say how many people were affected, with reports ranging from more than 100 to about 300 recipients.
• The misstep unfolded during a leadership reshuffle under CEO Nuno Matos, with a broader strategy briefing flagged for October.