Overview

• The bank confirmed automated messages were mistakenly sent to some retail leaders, revealing finishing dates before formal redundancy conversations.
• The emails included instructions for returning company laptops, a disclosure that acting retail head Bruce Rush acknowledged caused distress.
• ANZ issued an unconditional apology and offered psychological counselling, while not disclosing how many employees were affected.
• Outcome meetings on redundancies were accelerated with completion targeted for Thursday, according to Rush's internal communication.
• The Finance Sector Union criticized the process and linked it to the fast pace of change under Matos, noting no discussions with ANZ as of Thursday.