Overview

• Deutsche Bahn released the first two short installments of a ten-part series on its social channels.
• Engelke developed the idea after spending more than six months intermittently working in DB roles.
• She portrays a train manager named Tina in a humor-driven, self-ironic look at daily rail operations.
• Engelke says staff frequently face insults, spitting and physical aggression and receive coaching to handle such incidents.
• Online reaction is divided, with some praising the creative approach and others calling it tone-deaf given ongoing service complaints.