Overview

• The carrier reported a failure around 7:50 p.m. JST on Sept. 26 that disabled domestic booking functions on its website.
• Seat selection, availability searches, ticket payments, and parts of online check-in were unavailable, and the ANA mobile app faced the same issues.
• The company announced recovery shortly after 4 a.m. JST on Sept. 27; the cause was not disclosed.
• International services reported no problems, and passengers were able to complete check-in at airport counters.
• Purchase deadlines for reservations due on Sept. 26 were extended to Sept. 28, and ANA issued an apology to customers.