Overview
- Amtrak reported 34.5 million trips in FY25, up 5.1% year over year, with total operating revenue rising 9.1% to $3.9 billion and adjusted ticket revenue reaching a record $2.7 billion.
- The adjusted operating loss improved 15% to about $598 million, and the railroad said its passenger operations remain on track for operational profitability by FY28.
- Network capacity increased 4.3% despite an aging fleet, and customer experience metrics improved with Northeast Regional trains posting their best on-time performance in years in September.
- Capital investment hit a record $5.5 billion, as NextGen Acela entered service, the first Airo trainset shipped for testing in Pueblo, Colorado, and yard and station upgrades advanced across multiple cities.
- Service growth featured the Amtrak Mardi Gras launch on the Gulf Coast and strong Borealis ridership in the Midwest, while some routes saw declines such as Maine’s Downeaster and California’s Surfliner remained below 2019 levels, and leadership remains unsettled with Roger Harris running operations as the White House paused reimbursements for the $17.2 billion Hudson River tunnel project.