Overview

• Shah announced on X that future correspondence should go to a new Zoho Mail address, giving the shift high-level political visibility.
• The Education Ministry has mandated Zoho Office Suite for official documents with NIC mail integration and CMIS/NIC support for users.
• Zoho says its selection traces to a 2023 National Informatics Centre tender for a secure cloud email and office solution tailored to government use.
• Critics questioned naming a single private vendor and sought transparency on procurement, costs, lock-in risk, and competitive fairness.
• Security commentators urged independent audits, strong SLAs, and risk controls, even as Zoho reported surging interest in its Arattai app after recent endorsements.