Overview

• American Express replaced the Platinum card’s once-a-year $200 prepaid Fine Hotels & Resorts or The Hotel Collection credit with two $300 credits per year effective September 18, 2025.
• Multiple cardholders who prepaid reservations on September 16–17 report receiving the new $300 credit rather than the prior $200 benefit that applied at the time of booking.
• A cited example shows a $287.47 September 17 prepaid stay receiving a $287.47 statement credit that counted toward the new twice-annual benefit.
• Some customers who already used the $200 benefit earlier in 2025 appear to have also received the new $300 credit for the second half of the year, totaling up to $500 in credits.
• Readers report credits on bookings over $300 were capped at $300, and customer service inquiries are being routed to investigations expected to take six to eight weeks with no announced policy on retroactive adjustments.