American Airlines Tests New Technology to Curb Boarding Line Jumpers
The airline's system aims to improve boarding efficiency by alerting gate agents when passengers try to board out of turn.
- American Airlines is piloting a system at three U.S. airports that sounds an alert when passengers attempt to board before their group is called.
- The technology is being tested at Albuquerque, Tucson, and Washington, D.C. airports, with positive initial results reported.
- The initiative addresses the issue of 'gate lice,' a term for passengers who crowd boarding gates prematurely to secure overhead bin space.
- Airlines have struggled with boarding chaos since implementing fees for checked bags, prompting more passengers to rely on carry-ons.
- Industry experts suggest that if American Airlines' system is successful, other airlines may adopt similar measures to manage boarding processes.