Overview
- American is consolidating rebooking tools, live baggage tracking, and digital hotel, meal, and ground transportation vouchers into a single in-app hub rolling out to most users in the coming days.
- Customers can select alternate itineraries and rebook instantly, while the airline will continue to automatically reaccommodate travelers after cancellations.
- A new color-coded display clarifies status at a glance, flagging delays or cancellations and indicating when self-service options are available or when the airline is working on a rebooking.
- The update adds ride-service integrations with Lyft and Uber and expands transparency with clearer explanations of disruption causes in real time.
- American plans additional features later in 2026, including self-service standby and more flexible rebooking support, as rivals like United deploy Virtual Gate, package-style bag tracking, and airport-specific pilots.