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American Airlines Restores Operations After Technical Outage

The airline’s maintenance system failure disrupted flights in major hubs across the US, with most services back to normal by evening.

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Overview

  • The outage was traced to a malfunction in American Airlines' maintenance information system, which handles electronic maintenance approvals, check-in and baggage tagging.
  • At the disruption's peak, around 2:30 p.m. ET, FlightAware data showed 21% of American Airlines flights delayed and 2% canceled, while subsidiary PSA Airlines had 27% delays and 11% cancellations.
  • Travelers faced significant delays on the tarmac and in airport terminals, with some flights, including one from Charlotte, departing nearly two hours late.
  • American Airlines reported its systems were coming back online by approximately 2:45 p.m. ET and confirmed full operational recovery by the end of the day, with only slight delays remaining.
  • The FAA monitored the incident but deferred public inquiries to American Airlines as the carrier managed its system restoration and passenger communications.