American Airlines Expands Boarding Technology to Prevent Line Cutting

The airline's new system, now in over 100 airports, alerts gate agents when passengers attempt to board before their assigned group.

American Airlines has introduced a boarding pass scanner that audibly alerts gate agents when passengers try to board ahead of their assigned group.
The technology was tested at three airports and has now been expanded to over 100 U.S. airports in time for the busy Thanksgiving travel season.
Gate agents can override the system for exceptions, such as when passengers are traveling with companions in earlier boarding groups.
The system also provides real-time data on boarding group sizes and connecting flight arrivals, streamlining the boarding process for staff.
The airline reports positive feedback from both customers and employees, citing improved boarding efficiency and fairness.