Overview
- The new Me@Work system will rate each flight attendant using the prior 12 months of data pulled from passenger surveys, delay codes tied to cabin crew, operational tasks, Microsoft Teams activity, safety report timing, and electronic flight bag compliance.
- The company has not explained if the grades will affect pay, schedules, promotions, or discipline, and early reporting says they do not change work assignments yet.
- Critics warn the scores could mislabel performance because survey results and delay attributions often hinge on factors beyond one crewmember’s control, and they note United scrapped internal blame codes in 2021 after they fueled staff infighting.
- One report says credit card approvals may act as score accelerators, which could push crews to prioritize sales over service or safety tasks.
- The Association of Professional Flight Attendants is expected to challenge the rollout given strained relations with management, including a recent vote of no confidence in CEO Robert Isom.