Overview

• Sara Blake Cheek posted that an American Airlines employee told her to fasten her shirt before boarding an Atlanta flight on August 31, sharing photos of her outfit.
• The airline issued a public apology, said it is investigating, and asked Cheek to provide contact information for follow-up.
• American’s contract of carriage offers minimal guidance on clothing, stating only to dress appropriately and prohibiting bare feet or offensive attire.
• Internal guidance updated last fall instructs crews not to act alone on non-safety issues such as attire and to involve a colleague or a Complaint Resolution Official.
• Independent corroboration of the exchange has not been published, and reports note uncertainty over whether the directive came from a gate agent or a flight attendant; Cheek alleges others in similar outfits were not told to cover up.