Overview

• Sara Blake Cheek posted that a crew member told her to button her shirt before boarding in Atlanta and shared photos of her outfit on X.
• American Airlines replied publicly with an apology and said the incident was being referred to crew leadership for an internal review.
• Cheek was not denied boarding, and no findings from the airline’s investigation have been released.
• The airline’s contract of carriage offers only a brief guideline to dress appropriately and bars bare feet or offensive clothing.
• Coverage notes American revised internal procedures last year to require customer-initiated complaints, escalation, and documentation for non-safety issues after past attire and discrimination disputes.