Overview
- American rolled out an in-app Automatic Seat Change that lets eligible AAdvantage members set a seat-type preference after booking and be reassigned if a matching seat opens.
- Access is limited to AAdvantage members on single-passenger reservations with an assigned seat and the service will not move passengers into different cabins.
- Automatic reassignments stop 24 hours before departure and the airline says customers will not be charged for moves while also not being moved into higher-priced seats.
- Users enable the option by opening their reservation in the app, scrolling to Trip options and tapping Automatic Seat Change to pick window, aisle or middle.
- American says the ADEPT team built the tool using emerging-technology methods to solve a common pain point, and the change could ease seat-assignment friction across the carrier’s large network of daily flights.