Overview

• Project PI scans items in fulfillment centers to identify damage or incorrect orders before shipping.
• Amazon employees review flagged items to decide if they can be resold, donated, or require further action.
• The system helps prevent returns, cutting down on extra transportation and packaging waste.
• Project PI is active in several North American warehouses and will expand to more sites in 2024.
• Amazon leverages a Multi-Modal LLM to analyze customer feedback and improve the AI's accuracy.