Overview

• Andy Jassy told employees in a June 17 memo that extensive use of AI agents and chatbots across business functions will reduce the total corporate head count over the next few years.
• Amazon has over 1,000 generative AI services in development or already built, a figure the CEO calls just a fraction of its long-term plans.
• Rather than immediate mass layoffs, the company expects most reductions to occur through slower hiring amid rising productivity from automation.
• The e-commerce giant is investing $10 billion in a new North Carolina campus and billions more in data centers to support its growing AI infrastructure.
• Industry peers from Salesforce to Microsoft are also adjusting hiring strategies around AI, raising concerns about job displacement in sectors like India’s IT services and BPO.