Overview

• In a June 17 memo, Jassy warned that AI-driven efficiency will shrink Amazon’s corporate headcount in the next few years.
• Amazon currently has more than 1,000 generative AI services and applications running or in development across its operations.
• Key AI projects include Alexa+, automated shopping assistants, inventory forecasting tools and customer service chatbots.
• The company has cut over 27,000 corporate jobs since 2022 and links further reductions to automation rather than economic uncertainty.
• Shopify and Klarna have adopted similar AI-driven staffing strategies as experts warn automation could threaten many entry-level white-collar roles.