Overview

• Andy Jassy said rolling out more generative AI agents will change work processes and require fewer people in some current roles and new hires in others.
• Amazon is already deploying over 1,000 generative AI services across internal operations to boost productivity and customer experience.
• Key AI applications include optimizing inventory forecasting, upgrading its customer service chatbot and refining product detail pages.
• The company reported more than 1.5 million full-time and part-time employees worldwide at the end of last year.
• Industry experts foresee a workforce reshuffle rather than mass unemployment, noting that peers Microsoft and Google have also automated operations and reduced staff.