Overview
- Amazon introduced Join the chat on Tuesday, rolling it out to U.S. users on iOS and Android in the Amazon Shopping app.
- Shoppers can ask questions by text or voice while an audio summary plays, with the AI host pausing to respond in real time and then resuming.
- The system tailors answers using product details, customer reviews, and other public sources, and it avoids repeating information by using prior context.
- Access is limited to product pages with Hear the highlights, where users tap the Hear the highlights button, then the raised‑hand icon, and can keep listening while browsing.
- The feature extends Hear the highlights and sits alongside tools like Rufus, Interests, and Help Me Decide, aiming to cut the time people spend reading long descriptions.