Amazon Refuses Refund After Brazilian Buyer Says iPhone Box Contained a Tile

Overview

• Paula Rosa in Divinópolis says a R$ 8,549 iPhone 16 Pro Max order delivered on September 19 arrived with a tile and an Apple box lacking shrink-wrap.
• She checked the serial number and found Apple shows the device tied to the box was activated on September 1, 17 days before her purchase.
• Amazon told her by email the phone was inside when it left its distribution center and said it would not refund or replace the item.
• The buyer filed a police report and posted video of the unboxing, while Amazon told G1 it is investigating internally and will provide a statement.
• Procon said the supplier is responsible for the correct delivery and advised seeking consumer-protection bodies or the courts if the company does not resolve the case.