Overview
- Court filings say Amazon has already issued roughly $570 million in refunds tied to the issue, with about $34 million more still scheduled.
- The agreement includes a $309.5 million non‑reversionary common fund for class members, though the allocation method and claims process have not been finalized.
- Amazon also committed over $363 million in process improvements to strengthen return tracking, verification, and customer notifications.
- The class action, filed in 2023, covers U.S. purchasers dating back to September 2017 who allegedly faced delayed, incorrect, or reversed refunds or were recharged after returning items.
- Amazon denies wrongdoing, saying a 2025 internal review found a subset of returns with payment-completion or verification failures and that it began issuing refunds last year.