Overview
- The settlement resolved an FTC suit that said Amazon used confusing enrollment and cancellation screens to sign users up for Prime and agreed in September 2025 to pay $2.5 billion, with $1 billion as a penalty and $1.5 billion for consumers.
- To qualify for a payment, claimants must be U.S. consumers who enrolled in Prime between June 23, 2019 and June 23, 2025, used more than three but fewer than ten Prime benefits in any 12‑month period, and unintentionally enrolled or tried to cancel through the challenged pages.
- The filing portal opened January 5, 2026 and the current claims window requires submission by July 27, 2026, with filers able to use a Claim ID and PIN or provide name, address and Amazon account details if they lack those numbers.
- Some eligible customers received automatic payments between November and December 2025, and claim forms approved in this second phase are expected to be paid beginning in September 2026 after Amazon reviews claims within about 30 days.
- The FTC has warned consumers about scams tied to the settlement, Amazon denies liability but agreed to simplify Prime cancellation flows, and affected members should file promptly even though individual payouts are small and will vary with the number of valid claims.