Overview
- A total of $1.5 billion is earmarked for consumer redress, with an additional $1 billion paid as a civil penalty to the government.
- Eligible users are those who enrolled between June 23, 2019 and June 23, 2025 and either failed in attempts to cancel or signed up through specified challenged enrollment flows such as Single Page Checkout.
- Some customers will receive automatic refunds if they used three or fewer Prime benefits in any 12‑month period, and payments will be issued as cash rather than credits or gift cards.
- Individual payments are based on membership fees paid but are capped at $51 per person under the court order.
- The claims administrator will send filing instructions by Jan. 23, 2026, and eligible customers who do not receive automatic refunds may submit claims through July 23, 2026.