Overview

• The settlement sets aside $1.5 billion for consumer refunds and includes a separate $1 billion civil penalty, which Amazon agreed to without admitting wrongdoing.
• Eligibility covers U.S. customers who enrolled in Prime between June 23, 2019 and June 23, 2025, or who started but did not complete a cancellation during that period.
• The first wave will issue automatic payments to people who signed up through challenged enrollment flows—such as the Universal Prime Decision Page, Shipping Option Select Page, Prime Video, or Single Page Checkout—and used no more than three Prime benefits in any 12-month span, with payments expected around the end of the year.
• A second wave will require claim forms for additional eligible customers, including those who used fewer than 10 Prime benefits in a 12‑month period or tried to cancel; notices will go out after wave one, and recipients will have 180 days to file.
• Refunds are capped at about $51 per person, and the FTC warns that it will not contact anyone or ask for money to process claims, so consumers should treat outreach from supposed FTC or Amazon representatives as a scam and report it.