Overview
- Redress totals $1.5 billion for customers and $1 billion in civil penalties, resolving FTC allegations of deceptive Prime sign‑up and cancellation designs.
- Eligibility generally covers U.S. users who enrolled between June 23, 2019 and June 23, 2025 through specified “challenged” flows or who tried and failed to cancel.
- Individual refunds are based on Prime fees paid and are capped at $51 per customer, according to the court order.
- A third‑party administrator will send claim instructions by January 23, 2026, and eligible users will have until July 23, 2026 to submit forms.
- Payments will be made in cash equivalents rather than Amazon credits, and the order requires clearer disclosures and simpler cancellations; Amazon denies wrongdoing.