Overview
- Notices are being sent by Jan. 23 to customers invited to file claims, with a 180-day deadline for submissions.
- Refunds are capped at $51 per person from a $1.5 billion pool, separate from a $1 billion government penalty.
- Eligibility generally covers U.S. users who enrolled between June 23, 2019, and June 23, 2025 via specified sign-up flows or who struggled to cancel, with limited use of Prime benefits.
- An initial round of automatic payments went out Nov. 12–Dec. 24, 2025, and unclaimed payments were issued as paper checks that must be cashed within 60 days.
- Claims payments will be delivered by PayPal, Venmo or check, and the FTC urges consumers to ignore unsolicited requests for money or personal data related to these refunds.