Overview

• In an internal memo, CEO Andy Jassy said AI will take over routine tasks, reducing the need for employees in existing office roles.
• Amazon employs roughly 1.5 million people globally, about 350,000 of whom serve in office-based functions now targeted for cuts.
• The company is developing more than 1,000 AI products, including autonomous 'AI agents' designed to manage tasks from data synthesis to coding and translation.
• Management expects most reductions through attrition rather than mass layoffs, though sources indicate involuntary cuts cannot be ruled out.
• Other firms such as Spotify and Duolingo are also pushing AI solutions to automate roles, requiring teams to prove human necessity before approving new hires.