Overview

• Amazon apologized to Kay and arranged for removal of the misdirected car seat cover shipments that had filled her San Jose driveway.
• The Chinese seller Liusandedian repeatedly used Kay’s address for returns of Etkin-branded faux-leather seat covers that customers had rejected.
• Kay’s six complaint tickets and a $100 gift-card offer failed to stop the monthly influx that also blocked her driveway and her 88-year-old mother’s access.
• Amazon policy requires international sellers to provide a U.S. return address, offer returnless refunds or prepaid labels within two days, but the company did not vet these listings.
• Amazon has suspended Liusandedian’s listings pending an investigation of its compliance with international return rules and pledged permanent policy fixes.