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Amazon Pharmacy introduces caregiver support and opens PillPack to Medicare Part D

Tackling complex multi-prescription routines, the updates allow trusted helpers to manage orders; the service extends pre-sorted packets to over 50 million Medicare Part D enrollees

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Overview

  • The caregiver support feature lets customers send secure SMS invitations so verified individuals can manage loved ones’ prescriptions through their own Amazon Pharmacy accounts
  • Medicare Part D beneficiaries handling multiple daily medications can now enroll in PillPack for monthly deliveries of date- and time-labeled packets
  • Amazon Pharmacy accepts most insurance plans nationwide, including Medicare Part D and select Medicaid programs, and offers Prime members savings through RxPass and same-day delivery in key cities
  • Amazon’s pharmacy business holds under 1% of the US prescription market compared with CVS Health and Walgreens’ combined 40% share, highlighting growth potential in seniors’ care
  • Amazon acquired PillPack seven years ago for over $750 million but has not disclosed its pharmacy revenues, underscoring its cautious expansion into the prescription market