Overview
- Amazon has begun emailing and mailing claim notices to eligible U.S. Prime customers connected to activity between June 23, 2019 and June 23, 2025.
- Consumers have roughly 180 days from receiving a notice to file a claim, which Amazon will review within 30 days; payments go by PayPal, Venmo, or mailed check.
- A first wave of automatic refunds went out in November–December 2025 to users who used no more than three Prime benefits in a 12‑month period.
- The current claims phase targets customers who unintentionally enrolled through a challenged flow or tried and failed to cancel, with some reports indicating eligibility for those who used more than three but fewer than 10 benefits.
- The $2.5 billion settlement directs $1.5 billion to customer refunds and a $1 billion penalty; the FTC warns to ignore calls or messages demanding money and to use SubscriptionMembershipSettlement.com for details.