Overview
- Phase two of the payout began Jan. 5, 2026, with a claims window running about 180 days to late July; notices will be sent by Jan. 23 and Amazon has 30 days to review each claim before issuing payment.
- To qualify, U.S. customers must have enrolled in Prime between June 23, 2019 and June 23, 2025 through a challenged sign‑up flow or unsuccessfully tried to cancel, and in this phase used Prime benefits 10 or fewer times in any 12‑month period.
- Refunds are capped at $51 per customer and may be lower for discounted trials, with payments delivered via PayPal, Venmo or mailed checks selected during the claims process.
- An earlier automatic wave sent payments Nov. 12–Dec. 24, 2025 through PayPal or Venmo; those not accepted within 15 days triggered mailed checks to the account’s default address that must be cashed within 60 days.
- The settlement directs $1.5 billion to consumer refunds and a $1 billion civil penalty, requires clearer enrollment and cancellation interfaces, and includes repeated FTC warnings that the agency will not call or charge people to release refunds.