Overview
- The assistant is live in the One Medical app and is powered by large language models on Amazon Bedrock.
- Members can get explanations of lab results, tailored answers to symptom and treatment questions, help choosing care settings, and support for booking same- or next-day appointments.
- The tool manages ongoing tasks such as renewing prescriptions, with the option to fill medications through Amazon Pharmacy.
- Amazon says the system follows clinical guardrails, does not replace medical care, and routes urgent or complex issues to human clinicians.
- The company cites HIPAA-compliant safeguards, says chats are not automatically added to the medical record and that it does not sell protected health information, following a 2025 beta and entering a field that now includes new tools from OpenAI and Anthropic.