Overview
- U.S. Prime customers who did not take electronic refunds sent between November 12 and December 24, 2025 are now receiving mailed checks that must be cashed within 60 days.
- Refunds are up to $51 for eligible enrollments between June 23, 2019 and June 23, 2025 made through specified sign-up flows such as single-page checkout or Prime Video with limited benefit usage.
- A separate claims process will open in 2026 for people who did not receive automatic payments.
- The settlement sets aside $1.5 billion for consumer refunds and imposes a $1 billion civil penalty on Amazon.
- Amazon must add a clear decline option, provide conspicuous disclosures during enrollment, and allow cancellation via the method used to sign up, with the FTC prepared to broaden eligibility if less than $1 billion is returned to consumers.