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Amazon Launches In-Office Pharmacy Kiosks at One Medical in Los Angeles Starting December

The launch marks Amazon Pharmacy’s first in-person pickup service.

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The vending-like machines will be introduced at One Medical locations starting December 2025. Image credit: Amazon.
A stethoscope is placed on displayed Amazon.com and One Medical logos in this illustration taken July 26, 2022. REUTERS/Dado Ruvic/Illustration/File Photo
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Overview

  • The rollout begins in December 2025 at five One Medical clinics across greater Los Angeles: Downtown LA, West LA, Beverly Hills, Long Beach and West Hollywood.
  • After a provider sends a prescription to Amazon Pharmacy, patients check out in the Amazon app with upfront pricing and estimated copays, then scan a QR code at the kiosk to pick up medications in minutes.
  • Kiosks stock hundreds of common drugs such as antibiotics, inhalers and blood-pressure treatments, exclude controlled substances and refrigerated medicines, and offer remote pharmacist review with video or phone consults.
  • The service is initially limited to patients seen in person at participating One Medical offices, does not require a One Medical membership, accepts insurance and carries no additional kiosk fee at launch.
  • Amazon plans to expand the model outside California in 2026 and is in talks with external health systems, positioning inventory closer to patients to boost adherence and reduce shipping costs.