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Amazon Halts Development of 'Just Walk Out' Technology

Shifts focus to smart shopping carts in Amazon Fresh stores, following customer feedback.

Walmart retail store self service cash register check out scan and go machines, Lynn Massachusetts USA. December 20, 2019
The Amazon 'Just Walk Out' Stores That Supposedly Used AI To Know What You Took Were Actually Just Being Watched by People in India
Cameras placed in the ceiling monitor customers as they pick up the items of choice and bill them as they leave the grab-and-go Market Express located in the Hollywood Casino in Detroit. The cashless store uses Amazon's Just Walk Out Technology.
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Overview

  • Amazon discontinues 'Just Walk Out' technology development, focusing on maintaining the system with a minimal team.
  • The company is shifting towards smart shopping carts in Amazon Fresh stores, responding to customer feedback for more interactive shopping experiences.
  • Layoffs affect hundreds of Amazon employees, including a significant portion of the 'Just Walk Out' team, amid broader company restructuring.
  • Despite the scale-back, Amazon continues to use 'Just Walk Out' technology in over 130 locations, including third-party partners.
  • The technology's reliance on human review remains a challenge, with a significant portion of transactions requiring manual verification.